Snakk AI

What is Snakk AI?

Snakk AI provides an AI voice agent for medical centers and health clinics that handles patient calls and routine requests. It automates appointment booking, prescription renewals, and general inquiries so healthcare staff can focus on patient care.

What call-volume problem are they solving?

Medical centers and health clinics face constant phone pressure from patients calling to book or change appointments, renew prescriptions, ask about test results, or get practical information. This ties up medical secretaries and other staff, increases phone queues, and reduces time available for patient care.

How does the voice agent handle patient requests?

The AI agent books, reschedules, and cancels appointments, sends confirmations and reminders by SMS, and can help prioritize urgent inquiries. It can securely identify patients, collect prescription renewal requests for doctor approval, provide information about test results status and waiting times, answer common questions, and transfer calls to the right department with full context. It integrates with medical record systems and related booking, prescription, and SMS services, and logs conversations in the medical record system.

What does success look like for a clinic using Snakk AI?

Snakk AI is intended to shorten phone queues, reduce missed calls, and improve accessibility by offering help outside opening hours, including 24/7 appointment booking. Clinics can expect 50–70% of inquiries to be handled automatically, zero waiting time for patients, reduced no-shows through reminders, and more freed-up time for staff.

About

Snakk AI provides an AI voice agent for medical centers and health clinics that handles patient calls and routine requests.

Industry

Technology, Information and Internet

Company size

2-10 employees

Location

Norway

Use case

Connecting patient and provider data across healthcare systems.

Website

https://www.snakk.ai

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Meliva is an outpatient healthcare provider combining physical practices and digital services to help patients access the right care more easily. The organisation operates across multiple markets and care settings, aiming to connect services into a smoother patient journey. By combining in-person and digital access, Meliva works to improve availability, coordination, and convenience for patients.

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